1-click email surveys customers & MSP’s love
Ticket closure feedback, email signature surveys & regular customer polling all from a single account.
“The response rate is around 80%. That’s not something we’ve experienced with the previous customer surveys that we’ve used.”
Richard Raue, President, HiTech Computers.
Three ways to survey. Infinite ways to customize.
➀ Ask for feedback on ticket closures
Struggling with survey response rates, using your native PSA survey?
Replace the native “click here to complete a survey” link in your ticket closure email templates with our Embedded Thermometer 1-click icons.
We work with all of the major PSA tools.
We play nicely with all of these PSAs and many more
Customers hate filling in surveys.
Customers love providing feedback, if the mechanism and timing is right.
➁ Add to your Outlook signatures
Not everyone in your business works within your PSA. Allow your sales and accounts teams to get adhoc feedback during their day.
Make your Outlook signature work for you.
One click for your customers.
Huge insight for you …
➂ Poll your stakeholders regularly
It’s the customers who go quiet that you need to worry about.
Think about the ones who sign the renewal in 12 months’ time, who you don’t deal with every day.
Ask them regularly about how they’re feeling.
When a recipient clicks an icon, they see a customizable acknowledgement page and can leave an optional comment.
1-click feedback you can use
Every business makes mistakes. Fixing them is what matters to customers.
With our 1-click MSP customer survey – you will know exactly who is giving you feedback.
So you can instantly follow up with that customer and put things right again.
Today’s fast paced world is making long ‘20 question’ surveys obsolete.
Get actionable insight using Customer Thermometer. You’ll never lose another customer.
Do more with your feedback
We work with lots of PSAs. We can record all recipient details, technician name, ticket number and more.
With many PSAs, we can even write ratings and comments back, directly on the ticket.
For more advanced users, use our Webhooks to push responses into other systems and trigger automated events and workflows.
As we like to say, the click, is just the beginning. It’s what you do with it that really counts.
“We implemented Customer Thermometer just days ago and have already received over 60 pieces of feedback! We couldn’t be happier…”
Creative Technology Solutions
Your first 10 surveys are on us. Get an account and send your first Thermometer in just minutes.
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No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
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Fully functional account
Start sending surveys which get results, in the next 10 minutes.
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Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.