1-click, user-friendly IT feedback surveys.

Every business makes mistakes. Fixing them is what matters to customers. Our survey tool can alert you in real time to unhappy customers, or direct the feedback into Teams, Slack and more. Total simplicity, yet complete flexibility.

Asking people to complete a survey is a kind of favor. If you’re responsible for IT, in either a helpdesk or externally-facing capacity, getting customer feedback can be tough.

With customer experience now such a major competitive advantage, give your customers the chance to tell you how you are doing in real time, in a way that’s convenient for them. Today’s fast paced world is making long ’20 question’ surveys obsolete.

Customer Thermometer’s customer satisfaction survey is unique, brandable, engaging and gets results. It’s the antidote to long surveys; customers love using it.

Take our IT satisfaction survey for a test drive.

Get an account and 10 surveys completely free.

No credit card required

Once you’ve tested us out, upgrade and receive a monthly credit allowance.
Fully functional account

Start sending surveys which get results, in the next 10 minutes.
Be prepared for your response rate

Take action on all your feedback – you might be surprised just how much you will get.

The market leader in engaging feedback

Full, out-of-the-box reporting with a real-time dashboard overview

Gain useful and actionable feedback with metrics ranging from CSAT and NPS to TempTracking and league tables. View or export your data to use it how you choose, see a live comment stream and the geolocation of responses, track targets and schedule reports for when you need them. Not only this, but you can use webhooks to trigger actions inside other apps, and we offer many integrations to write back your data into your system.

Award-winning customer service

Because of our hard work, we’re very pleased to say that we’ve grabbed a few awards over the years. We value good – magical – customer service so much that our support team have been nicknamed ‘the Ministry of Magic’! We want every customer to get the best from our software and to feel supported along the way, and it’s our goal to be the world’s best company to work with and for.