Get CSAT from your Pulseway PSA tickets
Customize your 1-click feedback survey and add to threads or on ticket closure.
Simple to implement. Be up and running in an hour.
1) Embed icons into Pulseway PSA
Ask the right question. Choose the icons to match your business. Implement in under an hour and test us for free.
2) Get feedback in real time
Capture ratings and comments via branded, customised acknowledgement pages. Ratings include ticket number, agent and other data fields of your choosing.
3) Take action!
Write ratings onto the Pulseway PSA ticket. Respond to issues in real time. Track company progress and continuously improve your team.
Embed 1-click icons inside your ticket notifications
Ask for feedback from your customers each time you close a ticket (and during if you’d prefer). With our unique 360 feedback loop, when a rating and/or comment is received, view them directly from within the Pulseway PSA ticket screen.
Trigger Pulseway workflows when a rating type comes in:
- Notify a supervisor of a poor rating
- Change a ticket’s status
- Reopen a ticket
Reward or coach your staff on their performance.
Just some of our 1000’s of very happy users
With no native feedback solution, Customer Thermometer is the ONLY way to get Pulseway ticket ratings.
“The response rate is around 80%.
That’s not something we’ve experienced with the previous surveys that we’ve used.
The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”
Hitech Computers, Louisiana, USA
Ready to test us out? Set up a free account. You’ll be watching results come in, within the hour.
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No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
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Fully functional account
Start sending surveys which get results, in the next 10 minutes.
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Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.