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Customer-feedback-online-Glossier Customer Case Studies

How customer feedback drives the Glossier phenomenon

30th July 2018
Short customer satisfaction surveys Customer Feedback

3 great short customer satisfaction surveys

25th July 2018
4-point response scale blog Customer Surveys

Why Customer Thermometer uses a 4-point response scale

21st July 2018
Employee survey question ideas How To Survey Guides

Employee survey question ideas

12th July 2018
Customer Retention

Turn Service into a Revenue Center

1st July 2018
Hivelocity case study Customer Case Studies

How Hivelocity delivers ultimate customer centricity

29th June 2018
summer reading list business books News & Press

Lindsay’s Summer reading list for 2018

26th June 2018
ITSM customer service Customer Feedback

ITSM customer service: 4 key steps

30th May 2018
Highpoint Networks MSP case study Customer Case Studies

High Point Networks: a VAR delivering exceptional customer service

23rd May 2018
customer service events News & Press

10 best customer service events to attend in 2018

22nd May 2018
Victorian Plumbing customer excellence Customer Case Studies

Customer excellence using feedback at Victorian Plumbing

10th May 2018
5-helpdesk-best-practice Customer Feedback

The 5 best practices of a high performing helpdesk

8th May 2018
Page 23 of 33 « ‹ 21 22 23 24 25 › »

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ParentPay - Surveying with Customer Thermometer

“Before using Customer Thermometer, if we ever received more than 100 completed questionnaires in a year I’d be stunned. Today, we get around 5,000 feedback responses per month!”

Lands' End - Surveying with Customer Thermometer

“In the first 3 months of using Customer Thermometer, we had x6 the number of responses we hoped for”

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Recent thinking

  • Everything You Need to Know About XLAs and Why They Matter
  • 20 Likert Scale Questions and Examples
  • 5 Reasons You Should Encourage Customer Complaints

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