See your Customer Thermometer CSAT feedback
inside your BrightGauge dashboard.
Embed our 1-click rating buttons into your helpdesk emails.
Try us out free. Plans from $29/month – see pricing
Takes just a second for customers to respond. See your survey response rates get turbo-boosted
Mash up results and reports with other apps inside your BrightGauge dashboard.
1) ADD FEEDBACK BUTTONS TO YOUR HELPDESK
Embed a question in your helpdesk email
Add rating icons or smileys
We work with Zendesk, Autotask, Tigerpaw, Connectwise + many more
2) DETAILED SATISFACTION FEEDBACK
Simple and easy customer ratings
Include a custom thank you landing page
Prompting for comments gives you even more detailed feedback
Get real time alerts, league tables and more
3) SEE REPORTS & INSIGHTS IN 1 PLACE
Track your support team’s performance
Rescue customers in real-time
Mash up data streams and analyze feedback
Ticket performance and CSAT in 1 place on your BrightGauge dash
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CSAT SURVEYS YOUR CUSTOMERS WILL LOVE
Your team needs both good and bad feedback to stay on top of its game. Our BrightGauge integration makes it simple for you to see the performance of your team in real time – tickets, CSAT, comments and more, all in one place
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CUSTOMER THERMOMETER IS LIGHTNING FAST
If it’s quick for your customer to give you their feedback, it will increase the chances you of getting it. Simplify your feedback process with our 1-question survey embedded in your emails.
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WE LOVE MOBILE
Our surveys play nicely with mobile devices. Simply embed in emails and our responsive comment capture pages take care of the rest.
See what Brightgauge + Customer Thermometer can do together
MSP’s are getting more feedback and better metrics
using BrightGauge & Customer Thermometer.
Get feedback at the point of service delivery.
Why make feedback hard for customers? Let them rate your service from the same email (no more “please take our survey” link)
Get instant feedback when customers leave you comments.
Get real-time notifications when a customer gives you bad feedback. React immediately to problems.
Harness your feedback inside BrightGauge
See the power of your helpdesk ticket performance and CSAT in one place with BrightGauge.
“The response rate is around 80%. That’s not something we’ve experienced with the previous ConnectWise surveys that we’ve used. The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”
Richard Raue,
President, HiTech Computers
Want to see the full suite of features?
We are all about simplicity. But there’s plenty of powerful options and reports for you to explore.
Find out all about our Brightgauge survey feature set.
FeaturesBrightGauge integration guide
Ready to get rolling?
Customer Thermometer takes literally minutes to set up.
Here’s our simple integration guide for BrightGauge users.
Integration instructions“It took literally 10 minutes to implement and immediately started to deliver valuable results. I think it’s a huge positive for both our customers and our team.”
Matt Casey,
Customer Operations, Moonfruit
Embed Customer Thermometer in emails coming from apps you love
We integrate with most leading helpdesk, CRM and MSP apps.
To see all of our integrations click here >
BrightGauge’s fresh new survey. Your first 10 surveys are on us.
Set up a new free account and get great feedback from day one.
No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
Fully functional account
Start sending surveys which get results, in the next 10 minutes.
Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.