Do your delegates like answering 20 questions about their training course?
Switch from long forms to our 1-click, branded email surveys,
giving you paper free responses and trackable feedback.
Are your delegates happy to respond to your training satisfaction survey?
Happy trainees buy more training. Make sure you delivered.
Long, difficult feedback questionnaires rarely work, send them a one click email instead and start a conversation.
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Respect your delegates’ time
Your training delegate clicks or taps a single icon on an email. They then get back to what they were doing. The days of 20 questions are over.
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Let them respond on any device
A Thermometer email arrives… your training delegate can click from wherever they are. Customer Thermometer works on all devices.
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Making it simple to give feedback
Your trainees want to give feedback – both good and bad. Sending them a one click feedback email gives them a simple mechanism to help them to help you.
Real time, non-intrusive training feedback
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No more anonymous feedback
With Customer Thermometer, you can now respond to individuals and take appropriate action. If there’s a problem, intercept it early. Maybe you need to involve HR? Or, maybe it’s time to reward the trainer.
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Monitor Customer Happiness Factor
Our reporting area provides you with your Customer Happiness Factor. Are they happy or disappointed? Four possible responses is deliberate. Clicking 5/10 or ‘average’ tells you nothing.
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Branded, customisable and simple
No coding and no designers required. Ask your customers any question you want, customize your email to suit your brand and your tone of voice. They click or tap a single response.
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Industry leading response rates
Training satisfaction survey average response rates have been quoted as low as 5%. With Customer Thermometer, surveys take as long to delete as they do to answer. As a result, we know of customers getting 80% response rates…
“Your most unhappy customers are your greatest source of learning” – Bill Gates
Or grab a free trial and be up and running in minutes.
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No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
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Fully functional account
Start sending surveys which get results, in the next 10 minutes.
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Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.