Measure your customer support team performance from Sirportly.
Embed our 1-click rating buttons to your Sirportly tickets.
Improve your support teams with a data-driven approach.
Test us out for free. Plans from $29/month – see pricing
Include our rating buttons code in your ticket reply template on Sirportly. Customers will click (or tap) to give their feedback about the support given and comment if they wish. Both the rating and the comments will appear immediately on your private dashboard. Now you will be able to measure your customer support team performance and customer happiness.
1) Embed rating buttons
Choose which question you should ask for best insight. Pick the rating buttons that you prefer. Embed the code in your support ticket template.
2) Getting customer feedback
Customise your landing pages for detailed explanations. Track feedback comments. Get real-time alerts. Collect feedback data in your dashboard.
3) Data analysis and reports
Monitor your agents’ performance. Identify problems in customer feedback. Discover trends and analyse data easily. Export custom reports and share with the team.
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Less time consuming for customers
You will have better results with a simple, effortless and time-efficient feedback solution. Our embedded 1-question surveys tick all the boxes. Get more feedback in less time. - ✓
Mobile friendly solution
Multiple devices are used in your customers’ workplace. Thus, Customer Thermometer works on both desktop and mobile devices to make it more convenient for both your clients and support team. - ✓
Making it simple to give feedback
Your customers want to give feedback – both good and bad. Embedding Thermometers in support emails gives them a simple mechanism to help them to help you.
Do you know how our feedback process works? Why not take a look…
We bring the best way to get customer feedback on top of all the great advantages from Sirportly
- ✓ Embed our surveys directly to your ticket or email communications.
- ✓ Keep your customers in your platform while you give them support and ask for feedback.
- ✓ Build landing pages easily to get more feedback. Insert your own logo and “thank you” copy, and ask for additional comments.
- ✓ Analyse your feedback data on our platform and create reports to make data-driven decisions.
- ✓ Find the question that will give you the feedback you need.
- ✓ Embed the best-performing rating icons from our library or use your own design.
- ✓ Experiment with A/B testing feedback paths for multiple questions and workflows.
- ✓ Get instant feedback alerts on your Android or iPhone device.
- ✓ Identify trends and analyse your customers’ feedback.
Even more features
Take full advantage of all the features that Customer Thermometer offers. Click below to find out more.
FeaturesFollow our simple how to integrate with Sirportly guide
Once you have a Customer Thermometer account, watch this simple how to integrate guide with Sirportly. Start getting feedback in no time.
Integration instructions“It took literally 10 minutes to implement and immediately started to deliver valuable results. I think it’s a huge positive for both our customers and our team.”
Matt Casey, Customer Operations, Moonfruit
Have you checked out our top integrations list?
Use our survey tool on other platforms and web applications that you already use. See our full list here.
Your first 10 surveys are on us. Sign up for free with no credit card requirements.
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No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
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Fully functional account
Start sending surveys which get results, in the next 10 minutes.
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Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.