Need a better way to get customer service feedback?
Add our 1-click buttons to your Kayako support tickets.
1-click feedback. Easy for customers, powerful for you.
Test us out for free. Plans start at $29/month – see pricing
Kayako’s helpdesk solution, in conjunction with Customer Thermometer’s Kayako survey is a powerful combination.
Simply add ratings buttons to emails your agents send, you can build up a picture of customers’ satisfaction with your support operation.
1) EMBED BUTTONS IN KAYAKO
Ask any question you want
Choose smileys, stars, any rating system
Customers simply click an icon
2) CUSTOMERS FEEDBACK
Track their satisfaction
Capture their comments
See responses and comments by region, time, and all associated data
3) ACT IN REAL TIME
Respond to customers in real time
Gather more insight to improve your customer operations
Rate and mentor your support agents
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A breeze for your customers
It couldn’t be simpler for customers to feed back to you. The buttons are embedded right in the email they receive from Kayako.
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Mobile optimized
Whether your customer is at their desk, on the train or up a mountain, they can respond from any device.
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More feedback = more power
Customers typically want to give feedback, both positive and negative. Our Kayako survey makes it a simple “one click” process so you get more feedback.
The most flexible and granular rating system available for Kayako.
- An end to long support surveys and low response rates.
- Get ratings and feedback directly from your Kayako tickets
- See a full rundown of all comments associated with the satisfaction ratings your customers have left
- Create your own relevant question, change it regularly if you want to
- You choose your own rating buttons, to suit your style
- Our Kayako survey works across all character sets
- Set up alerts so you can your team can jump on any issues
- A simple and addictive way to track trends in satisfaction
“We decided to use Customer Thermometer, and having done so, we have increased the amount of feedback we get by nearly 500%. It’s a great tool – you should take a look.”
Another happy customer – Solsis
We don’t just integrate with Kayako
Embed Customer Thermometer in pretty much any email you send. Take a look at our extensive range of integrations.
Excited to get started?
Get a free account and send your first Thermometer in just minutes.
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No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
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Fully functional account
Start sending surveys which get results, in the next 10 minutes.
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Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.