Trigger 1-click satisfaction surveys from your Administrate account

Why use Customer Thermometer with Administrate:

• Trigger 1-click course feedback emails coming from Administrate, in your own style, language and character set
• Customise your rating buttons, or even use your own. The second your customer clicks a button, their feedback is registered.
• Trigger the rating buttons to appear at any point in the booking, training and follow-up process
• Choose from 2, 3 or 4 buttons for your customers to respond to. So it’s not just “good or bad”
• Customise the landing page that thanks them for their rating with your own logo and copy, and ask for additional comments (optional)
• Be alerted to “red” and “yellow” ratings via email and/or iPhone/Android alert
• View a list of all comments associated with the satisfaction ratings your customers have made for export, to share with colleagues
• Customer Thermometer allows you to add this function to the ‘Plus’ or ‘Enterprise’ Administrate account level
• Only one Customer Thermometer account is needed, for your Administrate subscription

Real time, non-intrusive customer feedback. Send 000’s … and only pay for what’s clicked.

No more anonymous feedback

With Customer Thermometer, you can now respond to individuals and take appropriate action.

If there’s a problem, intercept it early. Maybe you need to involve the CEO? Or, maybe it’s time to reward the account team.

Monitor Customer Happiness Factor

Our reporting area provides you with your Customer Happiness Factor. Are they happy or disappointed?

Four possible responses is deliberate. Clicking 5/10 or ‘average’ tells you nothing.

Branded and simple to integrate

No coding or designers required. Ask your customers any question you want, customize your thank you pages to suit your brand and your tone of voice.

Copy and paste the code generated into the triggers section of your Zendesk account.

Industry leading response rates

Customer satisfaction survey average response rates have been quoted as low as 5% .

With Customer Thermometer, surveys take as long to delete as they do to answer. As a result, we know of customers getting 80% response rates…